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Defragment AIby Agni AI Labs
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OpenNow onboarding pilot partners in real estate

AI agents that run your business processes, not just your chats.

Defragment AI builds governed AI agents for your industry. They work on WhatsApp and the web, connect to the systems you already use, follow your rules, and keep a person in charge of decisions that matter.

Book a pilotSee how it works
  • WhatsApp · web · email
  • Human approvals
  • Full audit trail

The problem

Most AI pilots never reach real work.

01

They talk, but cannot act.

Chatbots answer questions but cannot update the CRM, register a partner or start an approval.

02

They guess where rules matter.

Commissions, eligibility and limits need exact answers, not probable ones.

03

They cannot show their work.

Without approvals and an audit trail, risk and compliance teams say no.

How it works

From conversation to working agents in weeks.

Scattered channels, systems, rules and people become one governed flow.

One governed flow: a message arrives on a channel, an agent understands it, calls your systems, a rule engine calculates, a person approves, a reply is sent and every step is recorded.
  1. Step 1

    Tell us how your business runs

    Our harness interviews your team, studies sample documents and data, and proposes a default flow for your industry.

  2. Step 2

    Shape it

    Your team adjusts the flow, the wording and the approval rules on a visual canvas. Nothing goes live without your sign-off.

  3. Step 3

    Go live and improve

    Agents run on your channels and systems, every action is recorded, and results are measured against the targets you set.

What the agents do

One example: the broker and customer desk for property developers.

Explore real estateBook a pilot
  • Register and verify brokers
  • Capture and attribute leads
  • Answer property and availability questions
  • Book site visits
  • Share booking and payment status (payment links only, never moving money)
  • Show commission status and payouts
  • Route disputes to a manager for approval

Domains

Built industry by industry.

Real estate pilots are open now. In every other industry we are selecting a small number of design partners.

01Pilots open

Real estate

Broker and buyer desk for property developers, on WhatsApp and the web.

  • Broker registration and verification
  • Lead tagging and attribution
  • Property search and availability
  • Site-visit booking
  • Booking, document and payment-link updates
  • Commission status and payout statements
Explore real estate
02Design partners

Banking and NBFCs

Service, collections and operations support inside your risk controls.

Learn more
03Design partners

Corporate finance

Vendor queries, reconciliations and variance explanations your auditors can trace.

Learn more
04Design partners

Insurance and financial services

Policy servicing, renewals and claim intake for policyholders and advisers.

Learn more
05Design partners

Retail and consumer goods

Reorders, order status and scheme questions for distributors on WhatsApp.

Learn more

Why Defragment AI

Governed by design, not by afterthought.

Your rules, exactly.

Calculations and policies run in rule engines; the AI coordinates and explains.

People stay in charge.

Approvals for anything sensitive, with a full record of who decided what.

Works with what you have.

CRM, ERP, data platforms and documents, on WhatsApp, web and email.

Your cloud or ours.

Run on our managed service or inside your own cloud; your data is never used to train models.

How we work with you

Start with one process and prove it.

We begin with a fixed-scope, paid pilot of about ten weeks on one workflow, with success measures agreed up front. If it delivers, we extend it to more projects, teams and processes.

Book a pilot

Paid pilot · one workflow

~10 weeks

  1. Weeks 1–2Agree the workflow, the targets and the approval rules.
  2. Weeks 3–6Build, connect to your systems and test every path.
  3. Weeks 7–10Run live with your team and measure against targets.

If it delivers, extend to more projects, teams and processes.

FAQ

Questions we hear first.

More detail on the Platform and Security pages.

Do you replace our CRM?

No. Defragment works with your CRM and other systems and keeps them as the record.

Which AI models do you use?

We use leading commercial and open models through one gateway and can route by cost, region or your policy.

Where is our data stored?

In the region you choose, on our managed service or in your own cloud.

Can agents make payments?

No. Agents can share secure payment links from your payment provider; they never move money.

Have a process that should run itself?

Tell us about it. We reply within two working days.

Email usContact page

kumara@agniailabs.in